Can I refund or exchange?
At Joli Pretty, your satisfaction is always guaranteed. Though we do not offer refund but we allow exchange. Exchange of design from the same or previous collections is allowed, subject to stock availability.
All of our designs come with limited pieces, you may not be able to exchange to your preferred size/design so to avoid disappointment, please refer to our size chart or email us at email@example.com for sizing advice before ordering.
Which items are eligible for exchange:
- For Pre-order items, only our standard size items (S, M, L) are eligible for exchange.
- If you order is ready stock, exchange is eligible regardless of size.
- Custom order/Pre-order or non-standard size (XS/XL and above), Sales items, Girl/Boy/Dad items are not eligible for refund/exchange due to our limited fabric and custom order is just for you, not for anyone else. Alteration/Exchange is only accepted if we fail to follow your request/given measurements.
- Request for exchange due to chalk mark(s) are not eligible. As our products are handmade, chalk mark is inevitable and not considered stain/defect. Though we use invisible chalk which is supposed to fade away, in some cases, e.g. fabric with rough surface (eyelet, lace etc), it still stays on. These chalk marks can be washed off easily.
What is the procedure for Returns/Exchanges?
Below conditions must be met:
- All tags are intact
- Unaltered, undamaged and unwashed
- Exchange is limited to one time for the same item
- Exchange is not allowed for Custom order/Pre-order of non-standard size (XS/XL and above), Sales items, Girl/Boy/Dad items.
Email us this Exchange/Return Form within 2 days from the date you receive your item.
We will get back to you on whether your exchange request is successful. If so, we will provide you with the necessary details to mail* your items back to us.
* All parcels need to be mailed out within 7 days after our exchange confirmation.
* Postage fees for returns will be at your own cost by Smartpac. We will not be liable for any lost mails using normal mail.
* We do not accept drop-off.
* If exchanged item price is lower, the difference will be forfeited. If exchanged item price is higher, you are required to pay for the difference.
* We reserve the right to accept or deny exchange request.
Returns outside the stipulated time frames or repeated may/ may not be accepted at the discretion of Joli Pretty.
***Joli Pretty reserves the rights to amend any of the policies above.