If you need the dress to follow your measurements instead of our standard sizing, or would like to have a little tweak compared to original designs or mix and match our available fabric and design, please email us at info.jolipretty@gmail.com to check first. We will advise if we are able to do it and advise surcharge before sending invoice to you.
Please indicate the fabric you are interested in and the design you would like to tailor in your email. Please note any design with "Sold Out" status, the fabric is not available for custom order anymore.
Please note that no custom request is accepted if you put your Custom request in "Note to seller" during your purchase of our Standard Size. Any custom order needs much more attention from the whole team, even it's just a small change, sometimes we wasted the whole dress due to misunderstanding,
The surcharge will depend on how complicated your request is. The minimum surcharge is $20 for basic request (e.g. follow your measurements).
Please note we don't have physical store so no fittings and measuring service will be provided. You can follow our Measurements guide and we will study your info and might request to retake if we find something that does not sound right.
Alteration will not be provided unless we fail to tailor according to your request and measurements. We can recommend you seamstress if any alteration is needed or you can bring your piece to your trusted seamstress to alter to fit you perfectly. Most of our pieces have allowance of 3 to 4 cm to alter up or down 1 size.
Exchange/Refund is not allowed since the piece is only for you, not for anyone else. So do only order if you are comfortable with this.
