We've got you covered!

We currently do not have physical shop for viewing/fitting. All purchases are exclusively online at the moment.

1. CUSTOMIZATION TYPE:

We provide only below customization:

- Lengthen/shorten garment's length

- Add/Remove sleeves

- Add/Remove collar

- Mix and match fabric and design

* MTM service, i.e. tailor to your body measurements, is only available for returning customers with no change in measurements as previous custom piece(s), wef 1st Aug 2022.

2. HOW DOES CUSTOM ORDER WORK?

- Please email us at info.jolipretty@gmail.com to check first ⁽¹⁾. 

- Please indicate the fabric you are interested in and the design you would like to tailor in your email. Please note any design with "Sold Out" status, the fabric is not available for custom order anymore.

-> After we study your request, we will advise if we are able to do it, as well as custom surcharge ⁽²⁾

-> Invoice will be sent to you to make payment after order is confirmed from both Joli Pretty and you.

T&C Notes:

⁽¹⁾ No custom request is accepted if you put your Custom request in "Note to seller" during your purchase of our Standard Size. 

⁽²⁾ The surcharge will depend on how complicated your request is as well as requested fabric. The minimum surcharge is $20 for basic request. 

⁽³⁾ No fittings and measuring service will be provided as we don't have physical store. 

⁽⁴⁾ Alteration will not be provided unless we fail to tailor according to your request and measurements. We can recommend you seamstress if any alteration is needed or you can bring your piece to your trusted seamstress to alter to fit you perfectly. Most of our pieces have allowance of 3 to 4 cm to alter up or down 1 size.

⁽⁵⁾ Exchange/Refund is not allowed since the piece is only for you, not for anyone else. So do only order if you are comfortable with this.

• If your item(s) are ready stock, we will arrange delivery within 1-2 business days.
  
• If your items(s) are Pre-order (marked as Pre-Order), we will arrange delivery as soon as possible once the items are done according to our lead time.
• If your order consists of both ready stock and Pre-Order, we will send you ready stock first. However, you can request us to send all together by putting a note in "Special instructions for seller" at your Cart page. 
• An email notification will be sent to your email address with tracking # once your item(s) are shipped.

A Pre-order is an advance online purchase made before the product is available to ship.

Our fabric comes in limited quantity, to avoid any yard go to waste, we will open Pre-order and deliver to you within our lead time. 

Pre-order will have lead time of few weeks depends on purchase period. You can refer to lead time information here.

We ship both locally and worldwide.