Frequently Asked Questions

Find Answers To All Your Questions

Orders

Sizing

Shipping and Delivery

Returns & Exchanges

Do I need an account to make a purchase?

Yes, you'll need to create an account to shop with us. Having an account lets you:

  • Save your shipping addresses

  • Track your orders

  • Accumulate rewards points

  • Enjoy members-only discounts

How do I create an account?

Click on “LOGIN” at the top-right corner of our website.
Fill in your details to register.
If you already have an account, simply log in using your email and password.

I'm having trouble logging into my account.

Click "Forgot Password" on the login page. A new password will be sent to your registered email. To ensure you receive it, please add info.jolipretty@gmail.com to your address book or check your spam/junk folder.

Do you have physical shop?

We currently sell online only, there's no physical shop or pop-up store at the moment.

Can I amend or cancel my order after confirmation?

For security reasons and due to fast processing, we are unable to make changes once an order is confirmed.

If you need to cancel your order, please email info.jolipretty@gmail.com.
Do note:

  • Cancellations are not eligible if your item(s) has been shipped.

  • Cancellations are eligible for store credits only (valid for 6 months).

  • Cash refunds are not available.

What is Pre-Order?

A Pre-order is an advance online purchase made before the product is available to ship.

Our fabric comes in limited quantity, to avoid any yard go to waste, we will open Pre-order and deliver to you within our lead time. 

Pre-order will have lead time of few weeks depends on purchase period. You can refer to lead time information here.

Can I try before purchase?

We don't have physical store at the moment so no fittings are provided.

If you need help on sizing, do reach out to us at info.jolipretty@gmail.com.

How do I know which size is best for me?

Do refer to our sizing guide in both Garments' and Body's measurements to determine your best fit.

If you are unsure what size you should take, please contact us with your body measurements/garments measurements, your weight and height, we will advise accordingly.

For more details, please visit our Size Guide page

Do you provide measuring service?

Measuring service is not available as we do not have physical shop at the moment.

Do you provide alteration?

Sorry we are unable to assist in alteration. We would suggest you to take your piece to your trusted seamstress to alter to fit you perfectly. Most of our pieces have allowance of 3-4 cm to alter up or down 1 size.

Below is our recommendation of alteration service. Do call them before making a trip down.

1. Ms May @ Bedok:

This is recommended by one of JP regular customer who had many of cheongsam pieces altered by Ms May.

Address: Block 55 Upper Changi Road market, tel: 922588932. 

2. The Laundry Corner @ Novena:

This is also recommended by one of JP regular customer who had her cheongsams altered here. It shares the same space with a laundry shop. 

https://www.unitedsquare.com.sg/stores/the-laundry-corner

4. Michelle Alteration:

Address: Far East Plaza, #03-126, S(228213)

Tel: 6737 8238

3. Others from Asiaone's recommendation:

https://www.asiaone.com/lifestyle/8-best-places-send-your-clothes-alterations

Do you ship internationally?

Shipping costs are automatically calculated at checkout once you have entered your shipping address.

All duties, taxes and other charges associated with your purchase(s) are the responsibility of the customer. To avoid unplanned cost, customs and duties estimation can be found here.

Please contact us if  your country is not listed at checkout.

Do you offer free local shipping?

Yes! Complimentary standard courier is provided for local (Singapore) orders:

  • Above S$68: Free

  • Below S$69: S$5 shipping fee

What are the local delivery options?

Standard Courier:

  • Delivered within 3–5 working days (excluding weekends/public holidays)

  • Trackable via courier website

Self-Collection is not available.

How are Pre-Orders shipped?

If your order contains both in-stock and Pre-order items:

  • In-stock items will be delivered first.

  • Pre-Orders are shipped separately upon completetion

Once shipped, a dispatch confirmation email will be sent. 

How do I track my order?

Tracking details will be included in your shipping confirmation email.

Will I be notified when my order ships?

Yes, you will receive email notifications once we dispatch your order. You can also check your order status by logging into your account.

Our courier will send you an SMS to notify you about the delivery as well.

What happens if I didn’t receive my order or an item is missing?

Please email us at info.jolipretty@gmail with your order number. We’ll get back to you.

Please note we will not be responsible for missing parcels if shipping details are provided wrongly (e.g. missing unit number, wrong postcode, etc.).

Can I return or exchange my order if I change my mind?

Yes, if you're not completely satisfied, you may return your item(s) for store credits (valid for 6 months).

For details, please visit our Exchange and Return page.

I received an incorrect or defective item – what should I do?

We're sorry for the mix-up. Please follow the same steps listed above under 'Change of mind returns' to initiate a return within 7 days of delivery. We will reimburse inbound and outbound shipping and send you the correct item.