PRE-ORDER LEAD TIME: 4-5 weeks

Special Note:

1. Lead time is counted from the date of purchase, confirmation of custom request or received date of exchange item, whichever is the latter (unless stated otherwise). However, if your item(s) can be done earlier than above lead time, we will ship out immediately.

2. Lead time is up-to-date that we commit but we will not be able to advise the exact delivery date.

3. Lead time excludes shipping duration. 

4. Tracking # will be sent to your email address once your item(s) is shipped.

5. Order(s) with more than 1 item might have est. 1 week additional on top of above lead time.

6. We have all rights to reject expedition request.

We do not offer refunds in cash or to credit cards. All returns and exchanges — including defective items, if you choose not to replace them with the same design — are processed as Store Credit.

Due to limited stock, your preferred size or design may not always be available. Please check our size chart or email info.jolipretty@gmail.com for sizing advice before ordering.

Eligibility

1. Sizes: XS–XL only

2. Items must be unworn, unwashed, unaltered, undamaged, and with tags intact

3. Mail out your parcel within 7 days of our exchange confirmation

Exclusions 

1. Custom orders, Pre-orders (2XL & 3XL), Sale items, or items purchased with Store Credit

3. Variation of 1-2cm in measurements will not be counted as a defect.

4. Chalk mark(s) will not be counted as a defect. As our products are handmade, chalk mark(s) is inevitable. Though we use invisible chalk which is supposed to fade away, in some cases, e.g. fabric with rough surface (eyelet, lace etc.), it still stays on. These chalk marks can be washed off easily. 

How to return

1. Email us this Exchange/Return Form within 2 days of receiving your item.

Alternatively, you can log into your account and request return.

2. Once approved, follow instructions to mail your return

3. After verification, a Store Credit voucher (valid 6 months) will be credited to your account and emailed to your registered email address.

4. For defective items, we will reimburse the return shipping cost.

Notes

* We do not provide cash/Credit Cards refunds for any return orders and delivery fees, if any, won't be refunded.

* Postage fees for returns will be at your own cost by courier/Smartpac/Registered post. We will not be liable for any lost mails using normal mail.

* All custom duties, taxes for the returns are to be paid by the customer.

* We do not accept drop-off. 

* We do not reserve item(s) that you want to exchange to.

* We reserve the right to accept or deny exchange request. 

 ***Joli Pretty reserves the rights to amend any of the policies above.

- Hand wash all Joli Pretty apparels (individually) with mild detergent in cold water without soaking and rubbing for the first few washes as color transfer may occur. Please use water generously as too little water can lead to a more concentrated dye that can leach out more easily.

Alternatively, you can machine wash with delicate mode individually in cold water and mild detergent as well.

Color catcher sheet is recommended to use for the first wash.

- Iron on reverse side of the apparel with Low to Medium heat ironing.

- Steam/Iron using indirect heat (by placing a fabric/cloth between the item and iron).