Back Order means we will tailor the garment when you order, there is no ready stock and there will be waiting time and will be advised on each product page.

We offer some Back-Order (BO) for some designs. Status will be updated in each product page.

We offer BO/Pre-order for size XS-XXXL and custom made with measurements provided by you base on our Measurement guide (surcharge applied for 2XL size onwards and custom made piece).

 

Your account might show "Pending" for payment, no need to worry as your order is secured after Paypal payment is made.

This is system's error that we are trying to fix it now.

Our aplogies for any inconvenience caused.

We have 6-15 pieces per designs for all sizes, only a few designs might go up to 20 pieces if demand is too high and we can have enough fabric and production capacity.

We are sorry if we are not able to produce more than this as our products are not mass produced and crafted with love from a small team of very selective seamstresses. All details of each cheongsam is paid attention for, even the lining and zipper (we use highest quality zipper from YKK, a zipper supplier for branded products).

Simply click on your desired item, add it to your shopping cart and once you are ready, you can proceed to your shopping cart for check out.

 Please note that if there is only 1 item in stock, it will be “first come, first served”, whoever check out and make payment will get the item. Please email us if you want us to put you in the waiting list if there’s any drop-out. Do ensure to complete your purchase as soon as you can.

 Kindly ensure that all information is correct before confirming your purchase.

* For "Made to Measure" order:

- Please write to us indicating your requirements (e.g. change in waist/bust/hips etc. measurements compare to our size chart given in product page, add sleeves, change color etc.), we will advise according what the surcharge will be.

- After we advise final payment, please confirm with us if you would like to order, we will send you invoice.

- Please advise us your measurement using our Measurement guide

- Please note that MTM item is not allowed for exchange.

 

 

No,  you can purchase our products without creating an account with us. We offer “Guest Checkout”. 

However, we encourage you to create an account with us for fast checkout and easy access to order history.

You will be able to cart out the item as long as it is available on our site.

Please note that everyone can cart the item in shopping bag regardless of stock quantity, whoever check out and make payment first will get the item.

For items which are currently pending for payment, the status of the item will be reflected as "Temporarily Unavailable". Please check again after 30 mins as item will be released again if no payment is made.
 

For items which are no longer in stock, the status reflected will be "Sold out".

 

 We accept payment by Paypal/Credit card via Paypal. Item will be reserved for 30 minutes for you to complete Paypal transaction. If no payment is made after 30 minutes, your order will be canceled automatically.

 

Please note that everyone can cart the item in shopping bag regardless of stock quantity, whoever check out and make payment first will get the item.

 

We are afraid that we do not allow cancelation if any form of payment has been made.

We do allow you to make amendment for your order only if it's Back Order/Custom made order. For ready stock, it depends on stock availability and we have right to accept/deny the request.

Order will be canceled automatically if Paypal payment is not made after 30 minutes upon check out.

 

 

 

 

Our designs are normally produced with limited quantity to maintain its exclusivity but we will try to back order certain designs if the availability of fabric and the demand for the item allow.

Please click “Notify me when available” if you wish to have notification sent to your email address when the item is back in stock or available for Back Order.

All prices are listed in Singapore Dollar. The respective credit card company will convert this into your local currency.

Yes, we do provide International Shipping.

Region Charge Remark Duration
shipping info
Singpost local registered mail
Free
with tracking code
2-3 working days
Tq-Bin local next day courier
$3
with tracking code
next day
Malaysia registered mail
$5
with tracking code
2-3 working days
Rest of Asia Pacific
$10
with tracking code
4-8 working days
Rest of the world
$20
with tracking code
4-8 working days

 

 

 

 

The size guide is available on the individual product page, under "Measurements" tab.

To check your size, you can use our Size guide.

 

 

Currently, our ready stock is only available from S-L. However, XS and XL onwards are avaiable for Back-order/Pre-order.

We offer customized order for some designs too. Please check out Custom made availability at each product page, under "Product Detail" tab.

Back Order/Pre-order/Custom made order is not allowed for exchange, so please do check your measurements before ordering.

We sell exclusively online, all items will be sent to you by post.

We currently do not have physical stock for viewing/fitting. Also, some of our designs come in very limited quantity from S-L only,.

 

You are advised to hand wash all Joli Pretty apparels (individually) without soaking for the first few washes as colour transfer may occur.

Please iron on reverse side of the apparel. Low to Medium heat ironing is encouraged for all products. We would encourage steaming or ironing them using indirect heat (by placing a fabric/cloth between the item and iron). 

 

We use Smartpac for local shipping. Smartpac is Singpost delivery service with tracking #, the parcel is normally drop into your mailbox so you no need to worry if there is no one at home to sign for registered mail or wait for courier to come.

We use Registered mail by Singpost for international shipping.

However, if you would like to receive your item by Registered mail for your apparel purchase, please leave your comment in box "Note to seller".

* If you need Express delivery (for both local & international delivery), please contact us at info.jolipretty@gmail.com for arrangement.

All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Singapore).

A shipping confirmation will be sent with your tracking number and all you need to do is keep checking your mail box! SmartPac does have tracking by SingPost and the postman will usually leave it in the mailbox for you (they seldom send SmartPac to your doorstep now).

 

We check all of our items before sending out so we do not accept returns at the moment.

We do not accept exchange for pre-order/back-order item(s).

However, exchange is accepted for ready stock purchase for change of size or change of design from the same or previous collections if size is no longer available, subject to stock availability. We reserve the right to accept or deny exchange request. Customer has to return the merchandise to us within 2 days after receiving the item or 4 days after item is ready to collect at Singpost office and registered postage fee for both inbound and outbound shipping will be at your cost.Item(s) must be returned in original condition with tag attached and via registered mail. Should the item(s) go missing when delivered via Normal/Standard mail, we will not be responsible for any replacement. 

If exchanged item price is lower, the difference will be forfeited. If exchanged item price is higher, you are required to pay for the difference.

Joli Pretty will not be liable should you purchase our merchandize from any third party. We will not accede to any request for exchanges.

 Please note that all of our designs come with limited pieces, you may not be able to exchange to your preferred size/design. So please refer to our size chart to know which one is the best size for you before the launch. If you size is in between, our advice is to get the bigger size.

We would love to hear from you and we can be reached at info.jolipretty@gmail.com