HOME / EXCHANGE

 Can I refund or exchange?

At Joli Pretty, your satisfaction is always guaranteed. Though we do not offer refund but we allow exchange for a different size. If the size is not available, change of design from the same or previous collections are allowed, subject to stock availability.

All of our designs come with limited pieces, you may not be able to exchange to your preferred size/design so to avoid disappointment, please refer to our size chart or email us at

info.jolipretty@gmail.com for sizing advice before ordering. 

 

Which items are eligible for exchange: 

1. Only our standard size items (S, M, L) are eligible for exchange  

2. Customer order/XS/XL and above are not eligible for refund/exchange due to our limited fabric. 

3. Request for exchange due to chalk mark(s) are not eligible. As our products are handmade, chalk mark is inevitable and not considered stain/defect. Though we use invisible chalk which is supposed to fade away, in some cases, e.g. fabric with rough surface (eyelet, lace etc), it still stays on. These chalk marks can be washed off easily. 

 

What is the procedure for Returns/Exchange?

Below conditions must be met:

1.     All tags are intact

2.     Unaltered, undamaged and unwashed

3.     Exchange is limited to one time for the same item

4.     Exchange are not allowed for sales items 

 

Exchange Procedure:

Email us at info.jolipretty@gmail.com within 2 days from the date you receive your item and provide us with the following:  

 

1) Order # (found in your Order Confirmation)

2) Product

3) Size you wish to exchange to 

 

We will get back to you on whether your exchange request is successful. If so, we will provide you with the necessary details to mail* your items back to us.  

 

* All parcels need to be mailed out to reach us within 3 days after our exchange confirmation 

* Postage fees for returns will be at your own cost by Smartpac. We will not be liable for any lost mails using normal mail.  

* If exchanged item price is lower, the difference will be forfeited. If exchanged item price is higher, you are required to pay for the difference. 

* We reserve the right to accept or deny exchange request.   

 

 

Late/Repeated Returns

Returns outside the stipulated timeframes or repeated may/ may not be accepted at the discretion of Joli Pretty.

 

 

***Joli Pretty reserves the rights to amend any of the policies above 

 For further questions and inquires please contact us at info.jolipretty@gmail.com