We do not accept exchange/refund for pre-order/back-order item(s).

However, exchange is accepted for Ready stock purchase for change of size or change of design from the same or previous collections (if size is no longer available), subject to stock availability. We reserve the right to accept or deny exchange request. Customer has to return the merchandise to us within 7 days after receiving the item. Item(s) must be returned in original condition with tag attached, unwashed & unscented and via Smartpac. Should the item(s) go missing when delivered via Normal/Standard mail, we will not be responsible for any replacement.

If exchanged item price is lower, the difference will be forefeited. If exchanged item price is higher, you are required to pay for the difference.

Joli Pretty will not be liable should you purchase our merchandize from any third party. We will not accede to any request for exchanges.

Please note that all of our designs come with limited pieces, you may not be able to exchange to your preferred size/design. So please refer to our size chart to know which one is the best size for you before the launch. If you size is in between, our advice is to get the bigger size. If you are unsure about your size, please use our Measurement guide and email us, we will advise accordingly.

Willful damage of the item to get a refund or exchange will not be entertained. All our items are inspected before we send it out to ensure our standards are met.

Exchange is allowed for only 1 time.


Store credit is for one time purchase only. Any unused credit will be forfeited.

Any unused credit will be forfeited after 6 months.